We have a challenging opportunity for a successful and enthusiastic Account Manager who will be responsible for providing our customers with an experience that far exceeds their expectations. As the Account Manager, you will walk the customer through the entire solar panel installation process providing excellent concierge service until the system is turned on by the local utility.
WHO ARE WE?
Headquartered in Chicago, IL Solar Power-One is an American company using American made products that specializes in solar energy, roofing, and energy-saving services.
Growing rapidly with over 1500+ employees we have branched outside of Illinois and currently operate in all 50 States.
Solar Power-One is a renewable energy company that provides high-quality American-made solar panels as part of a complete energy-savings package for residential customers in all 50 states. The continued growth of the business provides exciting opportunities for employment.
Solar Power One is an Elite Solar Company that is working towards Building A Global Renewable Energy Generation Program Serving All Sectors. We strive to hire the most driven employees to help keep the movement toward becoming the #1 top Solar Company in the U.S.!
Come join our Team at Solar Power-One, and let’s help our planet together!
Reporting to the Assistant Director of Customer Relations (or another management approved supervisor), the Account Analyst position at Solar Power-One is a sales and customer support position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency of duties, percent of the time, and workdays may vary with production requirements.
Complete audits on incoming opportunities confirming that information on the Solar Power One purchase and installation agreement match the loan documents and proposal (such as names, addresses, panel counts, price, warranties, etc.)
Validate that the Site audit was completed as needed by a sales representative for the design team to properly complete their designs
Ensure proper documentation has been received for the different departmental needs for the project
Bring to attention, any possible concerns with the project protecting both the company’s and the customer’s best interests
Contact the customer welcoming them and confirming all the information we have audited is correct
Follow up with sales reps who may need to get any additional information for changes to the project and scope of work
Bachelors’ degree in Communications, Marketing or Business preferred
1+ year prior experience in a call center environment
Attention to detail
Ability to multitask, delegate and follow through in a timely fashion
Strong interpersonal skills
Proficiency in Salesforce, Microsoft Office, Solar Edge, PHX, and internet-based loan portals preferred.
The core hours for this position are normally Monday through Friday 8 am – 5 pm or 9 am – 6 pm or as assigned by management with some overtime.
Benefits the first of the month after 60 days of service include health, dental, vision, short term disability, company-paid life insurance, supplemental life insurance, accident insurance, flex spending accounts, sick time, and paid time off.
This job operates in an office environment with a business casual dress code per company dress code policy. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
Solar Power One, LLC is an equal opportunity employer and values diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.